General

What is ParkEasy?

ParkEasy is a mobile app available on both iOS and Android that allows you to reserve your car park on demand in select locations. 

Where is the ParkEasy service available?

Our regular reservation service is available at:

  1. IOI City Mall, Putrajaya

    1. P1 - Tesco Zone - 27 bays

    2. LG(a) - GSC Zone - 17 bays (weekends only)

    3. VIP Zone - 4 bays (XL bay size)

    4. LG Zone - 18 bays

    5. P1 - Tesco+ Zone - 2 bays (complimentary EV charger)

  2. Sunway Pyramid - CP2 Preferred Parking - 5 bays (complimentary EV charger)

  3. Sunway Velocity - Entry C, B1 - 2 bays (XL bay size) (complimentary EV charger)

  4. The Pinnacle Sunway - LGa - 3 bays (complimentary EV charger)

  5. Shaftsbury Square, Cyberjaya - 5 bays

  6. Quill City Mall, KL - 6 bays

  7. KHIND Service Centre, Bkt Jelutong - 2 bays

  8. Menara AXIS, Petaling Jaya - 2 bays

  9. Ativo Plaza - 10 bays



How to use ParkEasy

Making a parking reservation

Step 1 - Download and login via mobile number or Facebook
Step 2 - Select the location you wish to reserve and press "Reserve"
Step 3 - Easy! Arrive within 1 hour to claim your easy parking spot

Claiming your parking reservation

Step 1- *IMPORTANT* Use our GPS navigation to drive to the BEST parking entrance for easy access
Step 2 - Once indoors, GPS will not work. So follow our signage to your reserved parking bay
Step 3 - Your bay will be reserved by a parking lock. Tap Unblock in the app to unblock the bay to park!

Leaving the car park

Step 1 - Make sure you've paid your normal parking ticket
Step 2 - Leave the parking bay. And check that the lock comes up automatically (within 5 seconds).
Step 3 - Leave the location! 

Can I cancel my ticket?

Yes. Just open your e-ticket and select "Cancel" on the bottom of the ticket. There is no refund for cancelling your ticket. However, you ensure that others may enjoy parking spot becomes available for others to reserve :)

What if I cannot arrive within 1 hour?

Your reservation will be forfeit so that it becomes available for others to reserve as well.

Will the barrier rise while I am parking?

Once you lower the barrier, there is a 2 minute countdown timer. You must park your car within these 2 minutes to prevent the barrier rising while you are parking. If the barrier has risen before you manage to park, you can re-activate the ticket to lower the barrier. Be sure NOT to tap “I’ve Parked” if you haven’t parked yet or else you will be unable to re-activate the ticket. If you need any assistance, you may call the Helpline provided in the app.

iOi City Mall

How do I get to the ParkEasy Reserve area?

After you have made a reservation. Please click on the link for "Navigate to car park entrance". This link will open in your default navigation app and take you to the BEST entrance for easy car park access. From there, GPS will no longer work, so follow the ParkEasy Reserve signage to get to the ParkEasy Reserve area.

What happens if the entrance is blocked?

Just tell the security guard blocking the entrance that you are using ParkEasy and he will allow you thru.

What is the clearance height?

1.8m. The ParkEasy area in iOi City Mall is not suitable for high vehicles. 

Reserve + Recharge

What is Reserve + Recharge?

Reserve + Recharge is the same as our regular ParkEasy Reserve service except that it is installed with a EV charger that is complimentary to use. This means that you can use the ParkEasy app to reserve a car park space equipped with an EV charger for up to 1 hour until your arrival.

Where is the Reserve + Recharge Service Available?

You may refer to our ParkEasy locations listed here.

How much does it cost to use Reserve + Recharge?

Booking fee: 3 Cr (weekdays); 5 Cr (weekends)
Hourly fee: 2.8 Cr
These rates are for the ParkEasy service, regular parking rates charged by the building still apply.

1 Credit = RM1
The Booking Fee is a per entry fee that is charged to reserve the car park for up to 1 hour until your arrival.
The Hourly Fee is charged per hour that your vehicle is occupying the bay.

Please refer to the app for Sunway Pinnacle pricing.

What type of cars can use Reserve + Recharge?

We welcome all types of cars - EV/PHEV and petrol cars. However, the rates for using the service are the same regardless of whether or not you use the EV charging equipment.

What type of chargers are installed?

BMW iWallbox Plus. These chargers use a Type-2 plug which is suitable for most PHEVs on the road in Malaysia. For more information, you may refer here (BMW external site).

How long should it take my car to charge?

Most PHEVs in Malaysia today will take approximately 2 hours to charge from 0 to 100%. Actual charge times will vary according to the existing charge and the battery capacity.

Does the Hourly Fee stop when my car is fully charged?

No. The Hourly Fee is charged based on the duration you are parked, irregardless of whether you are using the EV chargers. This is to encourage good EV charging etiquette and deter hogging.

What are the steps to Reserve + Recharge

The same as listed above for ParkEasy Reserve.

How do I Reserve + Recharge?

BMW iWallbox Plus. These chargers use a Type-2 plug which is suitable for most PHEVs on the road in Malaysia. For more information, you may refer here (BMW external site).

How long should it take my car to charge?

Most PHEVs will take approximately 2 hours to charge from 0 to 100%. Actual charge times will vary according to the existing charge and the battery capacity.

Does the Hourly Fee stop when my car is fully charged?

No. The Hourly Fee is charged based on the duration you are parked, irregardless of whether you are using the EV chargers. This is to encourage good EV charging etiquette and deter hogging.

What are the steps to Reserve + Recharge?

The same as listed above for ParkEasy Reserve.

Others

How do I contact ParkEasy?

You can contact us at hello@parkeasy.co or + 6016-299 1468  or Facebook and we’ll be happy to help.

I really would like this service at X, how do I let you know?

Inside the app, tap “Choose a location”. Then, you will see an option to “Suggest new location”. Please use that function to tell us where you would like ParkEasy! :)