How to use ParkEasy
iOi City Mall
What is ParkEasy?
ParkEasy is a mobile app available on both iOS and Android that allows you to reserve your car park on demand in select locations.
Where is the ParkEasy service available?
We are currently available at:
IOI City Mall, Putrajaya
P1 - Tesco Zone - 29 bays
LG(a) - GSC Zone - 17 bays (weekends only)
VIP Zone - 4 bays (XL bay size)
Shaftsbury Square, Cyberjaya - 5 bays
Quill City Mall, KL - 6 bays
Hotel Mincott, Kuchai Lama - 3 bays
KHIND Service Centre, Bkt Jelutong - 2 bays
Menara AXIS, Petaling Jaya - 2 bays
Red Clementine, Kajang - 2 bays
Shoplex, Mont Kiara - 2 bays
How to use ParkEasy
Making a parking reservation
Step 1 - Download and login via mobile number or Facebook
Step 2 - Select the shopping mall you wish to reserve and press "Reserve"
Step 3 - Easy! Arrive within 1 hour to claim your easy parking spot
Claiming your parking reservation
Step 1- *IMPORTANT* Use our GPS navigation to drive to the CORRECT shopping mall entrance
Step 2 - Once indoors, GPS will not work. So follow our signage to your reserved parking bay
Step 3 - Your bay will be reserved by a parking lock. Tap Unblock in the app to unblock the bay to park!
Leaving the car park
Step 1 - Make sure you've paid your normal parking ticket
Step 2 - Leave the parking bay. And check that the lock comes up automatically (within 5 seconds).
Step 3 - Leave the shopping mall!
Can I cancel my ticket?
Yes. Just open your e-ticket and select "Cancel" on the bottom of the ticket. There is no refund for cancelling your ticket. However, you ensure that others may enjoy parking spot becomes available for others to reserve :)
What if I cannot arrive within 1 hour?
Your reservation will be forfeit so that it becomes available for others to reserve as well.
Will the barrier rise while I am parking?
Once you lower the barrier, there is a 2 minute countdown timer. You must park your car within these 2 minutes to prevent the barrier rising while you are parking. If the barrier has risen before you manage to park, you can re-activate the ticket to lower the barrier. Be sure NOT to tap “I’ve Parked” if you haven’t parked yet or else you will be unable to re-activate the ticket. If you need any assistance, you may call the Helpline provided in the app.
iOi City Mall
How do I get to the ParkEasy Reserve area?
After you have made a reservation. Please click on the link for "Navigate to car park entrance". This link will open in your default navigation app and take you to the CORRECT mall entrance. From there, GPS will no longer work, so follow the ParkEasy Reserve signage to get to the ParkEasy Reserve area.
What happens if the entrance is blocked?
Just tell the security guard blocking the entrance that you are using ParkEasy and he will allow you thru.
What is the clearance height?
1.8m. The ParkEasy area in iOi City Mall is not suitable for high vehicles.
What is surge pricing?
Surge pricing helps to manage demand and ensure better car park availability by increasing and decreasing the reservation fee according to availability. When there are many bays available, the price will decrease; and when there are few bays available, the price will increase.
How do I contact ParkEasy?
I really would like this service at X, how do I let you know?
Inside the app, tap “Choose a location”. Then, you will see an option to “Suggest new location”. Please use that function to tell us where you would like ParkEasy! :)